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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs [E-Book]
Bill Price, David Jaffe
ISBN: 978-1-1180-3939-7
E-Book
336 pages
September 2011
US $18.99 add_to_cart.gif

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Other Available Formats: Hardcover
 
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"admirably straightforward book… refreshingly no-nonsense". (Financial Times , Thursday 27th March 2008)
 
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