PART ONE: THE VALUE OF EMOTIONAL AND SOCIAL INTELLIGENCE FOR YOUR TEAM.

1 Why Emotional Intelligence Is So Valuable for Teams.

2 The Business Case for Team Emotional Intelligence.

PART TWO: THE SEVEN SKILLS OF A TEAM’S EMOTIONAL AND SOCIAL INTELLIGENCE.

3 The First Skill: Team Identity.

4 The Second Skill: Motivation.

5 The Third Skill: Emotional Awareness.

6 The Fourth Skill: Communication.

7 The Fifth Skill: Stress Tolerance.

8 The Sixth Skill: Conflict Resolution.

9 The Seventh Skill: Positive Mood.

PART THREE: RESULTS GAINED BY EMOTIONALLY AND SOCIALLY INTELLIGENT TEAMS.

10 The Emotionally Intelligent Team Player.

11 Leading the Emotionally Intelligent Team.

12 Values and Ethics.

13 Results.

14 Conclusion.

References.

Acknowledgments.

About the Authors.

Index.