1 The Decision to Trust 7

2 The Decision to Trust Model 25

3 How We Differ in Trusting 41

4 Situational Factors in the Building of Trust 51

5 Tools for Diagnosing, Building, and Repairing Trust 73

6 Trust in Leadership and Management 91

7 Trust in Organizations 113

8 Building Trust Within Teams 139

9 Building Trust Across Groups and National Cultures 159

10 Hope for the Future of Trust 189

Appendix A—Research on the Antecedents to Trust 199

Appendix B—Trust Diagnosis Worksheet 203

Appendix C—Trust Interventions 205

Appendix D—Systemic Trust Interventions 209

Notes 211

Acknowledgments 231

About the Author 235

Index 237