1. The Evolution of Institutional Effectiveness in the Community College (Ronald B. Head)
This chapter presents a brief, historical evolution of institutional effectiveness in community colleges, analyzes various components of institutional effectiveness, and provides a practical, operational defi nition of the institutional effectiveness.

2. Institutional Effectiveness as Process and Practice in the American Community College (Terri Mulkins Manning)
Institutional effectiveness is defi ned within the context of regional accreditation, common terms related to institutional effectiveness are presented, and processes used in the practice of community college institutional effectiveness are explored.

3. Accountability and Institutional Effectiveness in the Community College (Peter T. Ewell)
As a result of heightened goals for degree attainment, community colleges presently fi nd themselves in the national spotlight and under increasing scrutiny with regard to accountability. This challenge can be met using technology and a new generation of accountability measures appropriate to the distinctive community college mission.

4. Accreditation and Its Infl uence on Institutional Effectiveness (Ronald B. Head, Michael S. Johnson)
Accreditation provides structure and standards which allow community colleges to improve the effectiveness of academic programs and support services.

5. The Community College IR Shop and Accreditation: A Case Study (George Johnston)
A theoretical model from the literature of higher education is used to explore institutional research practices supporting regional accreditation and institutional effectiveness and compare them among the different regional accrediting agencies.

6. Program Review and Institutional Effectiveness (Trudy Bers)
Program reviews have multiple purposes and designs. While focused on units within the college, the compilation of reviews also provides evidence of institutional effectiveness.

7. Measuring Student Success (Christopher Baldwin, Estela Mara Bensimon, Alicia C. Dowd, Lisa Kleiman)
Student success lies at the heart of both the community college mission and the practice of community college institutional effectiveness, yet measuring such success has proven quite challenging and diffi cult.
Commonly used student success measures are presented, their strengths and weaknesses are analyzed, and innovative measures from several benchmark community colleges and programs are presented.

8. Stakeholders in the Institutional Effectiveness Process (Willard C. Hom)
Many actors have an interest in the concept of institutional effectiveness, and differences in how these stakeholders perceive this concept can drive the need to negotiate these differences in perception.

9. The Future of Institutional Effectiveness (Richard L. Alfred)
New concepts of institutional effectiveness are evolving and will continue to evolve as contextual conditions change, requiring community colleges to do more and better with less.

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