Part One The Performance Pipeline Concept

Introduction Dealing with Pervasive Uncertainty 3

1 Defining Your Performance Pipeline 21

Part Two Expected Results at Every Level of Leadership

2 Enterprise Chief Executive Officer: Perpetuating the Enterprise 47

3 Group Managers: Portfolio of Businesses 71

4 Business Managers: Short-Term and Long-Term Profit 93

5 Function Managers: Competitive Advantage 113

6 Managers of Managers: Productivity 129

7 Managers of Others: The Enablers 147

8 Self-Managers: Delivering the Products and Services 175

Part Three Successful Implementation of the Performance Pipeline

9 Creating a Context for Performance 201

10 Enabling Layer Transitions 225

11 Implementing Your Performance Pipeline 245

Tool 1: Actual Performance Pipeline from Company E 261

Tool 2: Interview Questions 279

Acknowledgments 285

The Author 287

Index 289