About the Online Assessments v

Introduction 1

Part One: The Four Cs of Team Development 9

1 The Search for the High-Performing Team 11

2 Context: Laying the Foundation for Team Success 21

3 Composition: Getting the Right People on the Bus 37

4 Competencies: Developing Team Skills for High Performance 57

5 Change: Devising More Effective Ways of Working Together 85

6 Bringing the Four Cs Together: Designing a Team-Building Program 103

Part Two: Solving Specifi c Problems Through Team Building 127

7 Managing Confl ict in the Team 129

8 Overcoming Unhealthy Agreement 155

9 Reducing Confl ict Between Teams 169

10 Leading Innovative Teams 183

Part Three: Team Building in Different Types of Teams 205

11 Managing the Temporary Team 207

12 Creating Effective Cross-Cultural Teams 219

13 High-Performing Virtual Teams 235

14 Managing Interorganizational Alliance Teams 247

Part Four: The Challenge of Team Building for the Future 267

15 Challenges for Building Effective Teams 269

Notes 278

The Authors 287

Index 289