CHAPTER 1: THE JOB OF A MANAGER 1

PART 1: MANAGING THE WORK

CHAPTER 2: MANAGING SPECIFIC TASKS: BASIC DELEGATION 9

CHAPTER 3: MANAGING BROAD RESPONSIBILITIES: ROLES AND GOALS 33

CHAPTER 4: MANAGING THE “IN-BETWEEN”: BUILDING A CULTURE OF EXCELLENCE 59

CHAPTER 5: MANAGING THE DAY-TO-DAY WORK OF YOUR TEAM: STRUCTURES TO BRING IT ALL TOGETHER 67

PART 2: MANAGING THE PEOPLE

CHAPTER 6: HIRING SUPERSTARS 81

CHAPTER 7: DEVELOPING PEOPLE 121

CHAPTER 8: RETAINING YOUR BEST 147

CHAPTER 9: ADDRESSING PERFORMANCE PROBLEMS AND LETTING PEOPLE GO 155

PART 3: MANAGING YOURSELF

CHAPTER 10: EXERCISING AUTHORITY WITHOUT BEING A WIMP OR A TYRANT 187

CHAPTER 11: MANAGING YOUR TIME AND STAYING ORGANIZED 195

CHAPTER 12: MANAGING UP 215

Conclusion: Personal Qualities of a Great Manager 225

Appendix: Getting Started 227

Acknowledgments 229

About the Authors 231

A Note to Readers 232

About The Management Center 233

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LIST OF TOOLS

Tool 2.1: Delegation Worksheet 27

Tool 2.2: Sample Project Plan 28

Tool 3.1: Sample Goal Development Process 54

Tool 3.2: Sample Success Sheet: Setting Goals 56

Tool 3.3: Sample Organizational Goals 57

Tool 4.1: Sample Statement of Core Values 66

Tool 5.1: Sample Check-In Meeting Agenda 76

Tool 5.2: Sample Check-In Success Sheet 77

Tool 6.1: Sample Job Posting 99

Tool 6.2: Sample Talent List 101

Tool 6.3: Sample Worksheet for Building the Applicant Pool 102

Tool 6.4: Sample Rejection E-Mails 104

Tool 6.5: Sample Job Simulation Exercises 105

Tool 6.6: Sample Interview Preparation E-Mail 107

Tool 6.7: Sample Interview Questions 108

Tool 6.8: Sample Interview Outline 110

Tool 6.9: Sample Reference Check Questions 114

Tool 6.10: Sample Orientation Outline 116

Tool 7.1: Feedback Worksheet 134

Tool 7.2: Sample 2 × 2 Feedback Form 135

Tool 7.3: Sample Completed Evaluation Form for a Corrective Assessment 136

Tool 7.4: Sample Completed Evaluation Form for a Strong Assessment 141

Tool 8.1: Sample Retention Chart 153

Tool 9.1: Sample Progressive Discipline Policy 175

Tool 9.2: Sample Script for Informal Performance Warning 176

Tool 9.3: Sample Formal Performance Warning in Writing 178

Tool 9.4: Sample Firing Script 180

Tool 9.5: Sample Coaching-Out Script 181

Tool 11.1: Sample Daily List 212

Tool 11.2: Sample Weekly-Plus List 213

Tool 12.1: Sample Division of Labor Plan 223 ?