Foreword

The Editors

The Contributors

Part 1: Why Teamwork Matters in Organizations

Essay 1: Teamwork in Financial Institutions—Does It Really Matter? (Michael J. Castellana, CEO, SEFCU)

Essay 2: Do Teams’ Leaders Really Matter? (COL Casey Haskins, U.S. Military Academy, West Point)

Essay 3: Teamwork Matters (Peter J. Pronovost, Johns Hopkins University)

Essay 4: Making a Difference with Health Care Teams (Victor V. Buzachero, Scripps Health)

Essay 5: Developing Leaders on Any Team (George O’Leary, Head Football Coach, University of Central Florida)

Essay 6: Teamwork and Spaceflight—An Evolving Relationship (Daniel W. Tani, Astronaut, NASA)

Part 2: The Organization and Its Influence

Chapter 1: Silent Killers of Team Performance: How Honest, Collective, and Public Conversations Can Overcome Them (Michael Beer, Harvard Business School and TruePoint)

Chapter 2: How Organizational Process Maturity Improved Software Team Performance (Bill Curtis, CAST Software)

Chapter 3: Leading a Team to a Major Technological Development (Kazem Rassouli, University of Toronto, Rotman School of Management)

Part 3: The Team Leaders

Chapter 4: Building Great Leadership Teams for Complex Problems (Ruth Wageman, Harvard University)

Chapter 5: Developing High-Impact Teams to Lead Strategic Change (Kate Beatty and Roland B. Smith, Center for Creative Leadership)

Chapter 6: Leading Executive Teams: The Good, the Bad, and the Ugly (Susan R. Meisinger, Society for Human Resource Management)

Chapter 7: Leading from the Helm: Lessons from America’s Cup Sailing Teams (Mark A. Clark, American University)

Part 4: The Organizational Context

Chapter 8: Virtual Teams: The How To’s of Making “Being Virtually There” Successful (Debra J. Cohen and Alexander Alonso, Society for Human Resource Management)

Chapter 9: Trust and Conflict at a Distance: How Can I Improve Relational Outcomes in Distributed Work Groups? (Jeanne Wilson, The College of William and Mary)

Chapter 10: Teamwork Improvement in Health Care: A Decade of Lessons Learned Every Organization Should Know (Sandra A. Almeida, MD, LLC, Heathcare Consulting, Heidi King, TRICARE Management Activity, and Mary L. Salisbury, The Cedar Institute, Inc.)

Chapter 11: Why Teamwork Matters: Enabling Health Care Team Effectiveness for the Delivery of High-Quality Patient Care (Joanne Lyubovnikova, Aston University, and Michael A. West, Lancaster University)

Chapter 12: Rethinking Team Diversity Management: Evidence-Based Strategies for Coping with Diversity Threats (Mirko Antino, Universidad Complutense de Madrid, Ramon Rico, Universidad Autonama de Madrid, Miriam Sánchez-Manzanares, Universidad Carlos III de Madrid, and Dora C. Lau, Chinese University of Hong Kong)

Chapter 13: High Performance in Temporally Separated Team Work (J. Alberto Espinosa, Kogod School of Business, American University)

Part 5: The Assessments, Applications, and Interventions for Teams

Chapter 14: Designing, Delivering, and Evaluating Team Training in Organizations: Principles That Work (Megan E. Gregory, Jennifer Feitosa, Tripp Driskell, and Eduardo Salas, Department of Psychology, Institute for Simulation and Training, University of Central Florida, and William Brandon Vessey, EASI/Wyle, NASA Johnson Space Center)

Chapter 15: Conducting Team Debriefings That Work: Lessons from Research and Practice (Scott I. Tannenbaum, Rebecca L. Beard, and Christopher P. Cerasoli, The Group for Organizational Effectiveness, Inc.)

Chapter 16: Achieving Optimal Team Composition for Success (John E. Mathieu, University of Connecticut, Scott I. Tannenbaum, Jamie S. Donsbach, and George M. Alliger, the Group for Organizational Effectiveness, Inc.)

Chapter 17: How, When, and Why You Should Measure Team Performance (Kimberly A. Smith-Jentsch, Mary Jane Sierra, and Christopher William Wiese, University of Central Florida)

Chapter 18: Team Time Management: Psychological Insights for Timely Project Performance (Josette M.P. Gevers and Christel G. Rutte, Einhoven University of Technology, Netherlands)

Chapter 19: Five Simple Teamwork Behaviors That Improve High-Risk Team Effectiveness (Michaela Kolbe, ETH Zurich, Switzerland)

Part 6: Summary

Chapter 20: Enhancing the Practice of Teamwork in Organizations: Emerging Themes (Stephanie Zajac and Eduardo Salas, University of Central Florida)

Index