Acknowledgments xv

The Authors xix

1 HealthPartners 1

Care Model Process and Continuous Healing Relationships

2 Intel and Virginia Mason Medical Center 41

Marketplace Collaboratives for Better, Faster, More Affordable Care

3 CareOregon and Affiliated Clinics 85

Producing Health, Changing Lives

4 The Alternative Quality Contract 129

A Payment Method Supporting the Triple Aim

5 Bellin Health 167

Improving Population Health with the Right Care at the Right Place and the Right Cost

6 The Patient and Family Centered Care Methodology and Practice 199

Improving Patient Experience and Clinical Outcomes

7 Kaiser Permanente 231

Embedding Improvement Capacity into Organizational DNA

8 No Excuses 273

Effective Leadership to Achieve the Triple Aim

Epilogue 293

Innovation Everywhere

References 309

Index 315

To the patients and caregivers working to pursue the Triple Aim and to the amazing caregivers who support us all.