Exhibits, Tables, and Figures vii

Preface ix

Acknowledgments xix

The Authors xxi

Introduction: Ethics in Public Service 1

PART ONE: ETHICAL DUTIES OF PUBLIC MANAGERS 17

1 What Is Important in Public Service? 19

2 Obeying and Implementing the Law 46

3 Serving the Public Interest 63

4 Taking Individual Responsibility 90

PART TWO: TOOLS FOR INDIVIDUAL DECISION MAKING 113

5 Finding Solid Ground 115

6 Resolving Ethical Dilemmas 141

7 Understanding Who and What Matters 164

PART THREE: ETHICS AND THE ORGANIZATION 189

8 Designing and Implementing Codes 191

9 Broadening the Horizon 225

10 Building an Ethical Agency 247

Afterword: The Job Ahead 277

Resource A: Glossary 285

Resource B: Rules of Thumb—A Summary of Arguments and Recommendations 295

References 299

Name Index 323