List of Figures and Tables ix

Introduction xi

1 Pursue and Leverage Inflection Points 1

Expert Input: Cindy Hallberlin of Good360.org on Getting Ahead of an Inflection Point 31

2 Build Innovation Capacity 37

Expert Input: Jeanne Tisinger of the Central Intelligence Agency on Building Capacity 44

Expert Input: Paul Pluschkell of Spigit on Idea Management 59

3 Collect Intelligence 65

Expert Input: Ken Garrison of Strategic and Competitive Intelligence Professionals on Competitive Intelligence 86

4 Shift Perspective 93

Expert Input: Roger Martin of the University of Toronto’s Joseph L. Rotman School of Management on Thinking Differently 104

5 Exploit Disruption 109

Expert Input: William D. Eggers of Deloitte’s Public Leadership Institute on Disruption and Government 124

6 Generate Value 147

Expert Input: Mark Katz of Arent Fox LLP on Generating Value 158

7 Drive Innovation Uptake 183

Expert Input: Mark Hurst of Creative Good on Getting Close to Customers 201

Appendix A: Sample Business Intelligence Contract 219

Appendix B: High-Level Outline of a Typical Business Plan 223

Appendix C: Simplified Business Plan Financial Model 225

Notes 227

Acknowledgments 233

About the Author 235

Index 237