Introduction ix

Part I: Accountability and You 1

1. You Are Accountable 3

2. What Is Accountability? 7

3. Linda’s Story 11

4. Where Losers Languish 15

5. Where Do You Live? 27

6. Choosing Your Mindset 31

7. Clarity: The Core of Accountability 35

8. Dave’s Story 45

9. Taking Action 47

10. Defining Success 53

11. Accountable For, Accountable To 59

12. Do What You Need to Do 73

13. Fine-Print Accountability 85

14. I’m Sorry, But . . . 89

Part II: Accountability and Teamwork 95

15. Own Your Compromises 97

16. The Boss of You 101

17. True Teamwork 105

18. The Contradiction 111

19. Five Levels of Teams 115

20. Eleven Behaviors 119

21. Barriers to Teamwork 133

22. Reasonable Expectations 139

Part III: Accountability and Leadership 143

23. The Accountable Leader 145

24. Pain Point: Retention 149

25. Barriers to Entry 153

26. Culture Clash 157

27. Hiring Integrity 159

28. Triangle of Victimization 163

29. Understanding the Game 165

30. Pain Point: Holding Others Accountable—Or Not 169

31. Pain Point: Rescue, Fix, and Save 175

32. Pain Point: Do It My Way 181

33. Non-negotiables 185

34. Go Ahead: Do It Your Way 187

35. Pain Point: Clarity 195

36. Pain Point: I Can’t Know Everything 199

37. Outcome Equals Intention 205

Epilogue 213

About the Authors 221

Index 224