Frances Hesselbein 4

Energy for a Life of Service

Inspiration from our latest graduates

Belinda Pinckney 6

An Inclusive Environment . . . From a Leader’s Perspective

Zero tolerance for exclusion

Harvey Seifter 11

Closing the Innovation Gap: How the Arts Are Becoming the New Competitive Advantage

Remarkable growth in the use of the arts by corporations

Jane Jordan-Meier 16

Appearances Do Matter: Leadership in a Crisis

Successful performance in times of stress

Suzanne W. Morse 21

Help Wanted: Innovative Leadership for the Community

Creating new solutions to systemic problems

EXECUTIVE FORUM

Thomas H. Davenport and Brook Manville 26

From the Judgment of Leadership to the Leadership of Judgment: The Fallacy of Heroic Decision Making

The savvy to mobilize the wisdom of others

Robert Hurley 33

The Trustworthy Leader: The First Step Toward Creating High-Trust Organizations

Six major factors that help build trust

Jennifer Garvey Berger 40

Cultivating Wisdom

Three habits of mind for support and growth

Neil Smith 45

Finding the Gold Hidden in Your Company

Removing barriers to improvement

Robert Bruce Shaw and Mark Ronald 50

Changing Culture—Patience Is Not a Virtue

Realigning metrics, budgets, and rewards

FROM THE FRONT LINES

The Evolving Journey of Quality Initiatives in Business 56

Three revolutionary approaches of the last 25 years

The Hidden Power of Supply Chain Management 57