PART 1: FIGURING IT OUT 1

The Plan 3

1. What do I bring to the project? 4

2. How do I identify what needs to change? 7

3. What have we done before, and did it work? 12

4. What other change projects are going on? 16

Communication 21

5. Who are the stakeholders who can influence success? 22

6. What is the water cooler talk about your proposed change? 26

Getting Results 31

7. What do I need to know before I commit to deliverables? 32

8. How do I measure success? 36

9. Will the change actually achieve the desired outcome? 40

10. How do I avoid scope creep? 43

PART 2: PLANNING FOR CHANGE 49

The Plan 51

11. What does a good plan look like? 52

12. How do I get the budget to do it right? 56

13. What governance is required to run the project? 59

14. How do I prepare people to work in new ways? 65

15. How do I reduce risk? 70

Resources 75

16. How do I know what resources I need? 76

17. What makes a good project manager? 81

18. How do I get the best people to join the project team? 85

19. How do I know if a consultant can help me? 88

20. How do I set up the project team for success? 93

Communication 99

21. How do I get the leaders to personally commit to the project? 100

22. How can I help leaders prepare for their roles? 104

23. How do I describe the better future my project will bring? 108

24. How do I get people to care about my project? 112

25. How do I make my project the highest priority? 116

26. How do I communicate to the organization? 119

PART 3: MANAGING CHANGE 125

The Plan 127

27. How do I manage my day job, change project, and life? 128

28. When is the organization ready for big change? 132

Resources 137

29. How should we celebrate wins? 138

30. How do I get more resources if I need them? 143

31. How do I avoid losing team members? 147

32. What do I do if someone is pulled from my team? 152

33. How do I keep the project team energized? 156

Communication 161

34. How do I manage my stakeholders? 162

35. How can I minimize change fatigue? 167

36. How do I overcome resistance? 172

37. How do I know communications are working? 177

38. How do I get a leader back on side? 181

39. How do I get a new business leader’s support? 184

40. What do I do when I don’t know what to do? 187

41. How do I communicate a delay in the project? 191

42. How do I demonstrate progress? 196

PART 4: MAKING CHANGE STICK 201

The Plan 203

43. How do I prevent the return of old ways of working? 204

44. How do I hand over responsibilities to the business? 207

45. How do I record lessons learned? 211

46. How do I reenter the business? 215

Resources 219

47. How do I plan for post-launch support? 220

48. How do I reward the team? 225

Getting Results 229

49. How do I keep the change alive? 230

50. How do I show that the project was a success? 234

Afterword 239

Acknowledgments 241

Notes 243

Index 247