Three Approaches to Resolving Disputes: Interests, Rights, and Power.

Diagnosing the Existing Dispute Resolution System.

Designing an Effective Dispute Resolution System.

Making the System Work: Involving the Disputing Parties.

BUILDING DISPUTE SYSTEMS: CASES FROM THE COAL INDUSTRY.

Diagnosing an Industry's Problems: Wildcat Strikes in the Coal Mines.

Designing an industry's Problems: Wildcat Strikes in the Coal Mines.

Cutting Dispute Costs for an Industry: The Grievance Mediation Program.

Conlusion: The promise of Dispute Systems Design.

Appendix: Model Rules for Grievance Mediation in the Coal Industry.