A New Era for Health Care Managers.

From a Provider to a Customer Orientation.

From Getting By to Raising Standards.

From Directing to Empowering Your Staff.

From Employee as ExpAndable Resource to Employee as Customer.

From Reactive to Proactive Behavior.

From Tradition and Safety to Experimentation and Risk.

From Busyness to Results.

From Turf Protection to Teamwork Across Lines.

From "We-They'' Thinking to Organizational Perspective.

From Cynicism to Optimism.

Gaining Organizational Support for Making Role Changes.

Achieving Personal and Organizational Success.