"This hands-on guidebook is full of useful suggestions for making America's hospital's the caring--and cost-effective--places they should be. From managing by key results areas to employee empowerment to strategies for putting the customer first, Clayton Sherman brings the best of new management wisdom to health care." (Rosabeth Moss Kanter, author of When Giants Lean to Dance and coauthor of The Challenge of Organizational Change)

"A superb book, containing many ideas that will ensure the success of those who manage hospitals. A thought-provoking book written at a most appropriate time as our nation moves forward with much needed health reform." (Richard E. Meiers, president and CEO, Hawaii Hospital Association)

"Provides an exciting, values-centered approach to leading organizational change that produces rapid and lasting results. Must reading for the emerging health care leaders of the next century." (Coyla Anderson, Executive vice president, operations, Holy Cross Health System)

"As hospitals enter into a period of substantial health care reform, Creating the New American Hospital provides hospital leaders, trustees, medical staffs, and other personnel with practical guidelines for ensuring that quality health care is delivered in an affordable and effective way." (Terry TownsAnd, CAE, president and CEO of the Texas Hospital Association)