Preface.

The Authors.

VOLUNTEERS IN THE ORGANIZATION.

The Volunteer Administrator as Leader and Manager.

Developing the Role of Volunteers in the Organization.

Building a Volunteer Staff: A Systematic Approach.

Establishing an Organizational Climate That Enhances Motivation, Recognition, and Retention.

WORKING EFFECTIVELY WITH VOLUNTEES.

Recruiting Volunteers: A Marketing Approach.

Training and Development for Volunteers: Keys to Effectiveness.

Supervising Volunteers to Strengthen Performance and Retention.

Evaluating Volunteer Efforts.

Professionalism in Volunteer Administration.