"Bravo! Schmidt and Finnigan have provided some long-awaited practical advice and know-how to help leaders ensure a successful transformation to a total quality organization." --Thomas A. Meachum, director of quality resources, HCA Bayonet Point/Hudson Medical Center

"The down-to-earth guide on transforming companies to total quality management! TQManager offers practical hands-on advice and an invaluable self-assessment tool for every manager who must lead the change to total quality." --Bill Wiggenhorn, president, Motorola University