1. What's the Big Problem?

2. The Nature of Structural Change.

3. Compartmentalization and Its Discontents: High Cost and Poor Service.

4. Patient Focus Begins with Demand.

5. The Structure of a New Paradigm.

6. Patient Aggregation: From Nursing to Patient Care Centers.

7. Initial Deployment Decisions.

8. Enablers for Change.

9. Does It Work?

Epilogue: The Patient-Focused Enterprise.