ANDREW BERGER is CEO of Continuous Innovation Culture Ltd, London UK - a Six Sigma software company. He has helped major corporations to deliver significant improvements in performance and to increase their delivery of financial benefits. He has worked with a range of multinational companies including BP, BOC, Powergen, Sony, BAT, UK government and Shell. He has worked on improvement programmes in 13 industries in over 24 countries. Andrew was co-author of Supply Chain Cybermastery (Gower) and has also contributed a number of articles and chapters to recently published books.