Acknowledgements.

Preface.

Introduction.

Assessing the Pontential Benefits of Six Sigma.

The DMAIC Define Phase and Charter.

DMAIC - The Measure and Analyse Phases.

The DMAIC Process - Improve.

The DMAIC Process - Control.

Successfully Managing Six Sigma Change to Deliver Financial Benefits.

Introducing Design for Six Sigma (DFSS).

Appendices.

Bibliography.

Glossary.

Index.

Six Sigma Table.