Introduction.

Acknowledgements.

Part One.

1 Characteristics of Leadership.

The charisma question.

A substitute for charisma.

Leadership by osmosis.

2 Background.

The infl uence of family life.

Education.

Learning leadership.

Career progression.

3 Infl uences.

The infl uence of parents.

The infl uence of teachers.

The infl uence of bosses.

Mentors and mentoring.

Part Two.

4 Vision.

Creating the vision.

Communicating the vision.

Long or short term?

5 Decision-making and Risk.

Military mission analysis.

Risk and the military.

Risk and business leaders.

6 Mistakes and Setbacks.

Learning from experience.

Analysing failure and success.

7 Change Management.

Why do most change initiatives fail?

Communicating change.

Culture change.

Early days, quick wins.

Part Three.

8 Empathetic and Authentic Leadership.

Empathetic leadership.

Caring leadership.

Sensing mood.

Delivering bad news.

Authentic leadership.

The stories people tell.

Visibility.

Keep your distance.

9 Motivation, Inspiration and Morale.

Celebrating successes.

Morale.

Inspirational leadership.

The role of oration.

10 Choosing and Building a Team.

The power of diversity.

Trust.

Developing future leaders.

Preparing for success.

Teamship rules and professionalism.

Team spirit.

11 Communication.

Too much talk?

Authentic communication.

Honesty and integrity.

Communicating outside the company.

Dealing with the media.

12 Looking After No 1.

Creating space to think.

Self-improvement and learning.

Recommended reading.

Leadership and lifelong learning.

Knowing when to quit.

Final thoughts on leadership.

Appendix.

Bibliography and Further Reading.

Index.