Foreword.

Introduction.

Preface.

Author’s Introduction.

Index of Cases by Higher Education Issues and Administrative Tasks.

Part One: Cultivating the Department Culture.

1. Structuring the Department Mission.

2. Enhancing the Department Climate.

3. Defining the Department Ethics.

Part Two: Working with Faculty.

4. Conducting Performance Counseling.

5. Managing Conflict.

6. Implementing Change.

Part Three: Interfacing with External Publics.

7. Working with the Dean.

8. Building Alliances.

9. Promoting the Department.

References.

Index.