Preface.

Part One: The Case for Change.

1 The Erosion of Trust.

2 Universities as Economic Enterprises.

3 Subsidies and Contribution Margins.

4 Research, Teaching, and the Quality of Education.

5 Technology’s Misunderstood Potential.

Part Two: Improving Practice.

6 Education Quality Processes.

7 Core Quality Principles.

8 Education Quality Oversight.

9 Balancing Cost and Quality.

10 Performance-Based Resource Allocation.

11 Higher Education’s Action Agenda.

Bibliography.

Index.