Acknowledgments.

Introduction.

1 Conflict: Two Sides of One Coin.

2 A Framework for Understanding Conflict in an Academic Environment.

3 Methods of Conflict Resolution in an Academic Environment.

4 Policy and Procedure: Development and Implementation.

5 The Players and Their Roles: Governance and Administration.

6 The Players and Their Roles: Institutional Offices.

7 Key Collateral Players: Support and Specialty Personnel.

8 Putting It All Together: Creating an Integrated System of Dispute Prevention, Resolution, and Management.

9 Some Best Practices.

Appendix 1: The Evaluation.

Appendix 2: A Matter of Intractable Conflict.

Appendix 3: An Instance of Gender Bias.

Appendix 4: A Case of Racial Discrimination: Perception or Reality?

Suggested Readings.

Bibliography.

Index.