Introduction.

PART I: ESTABLISHING A FOUNDATOIN FOR EFFECTIVE LEADERSHIP COMMUNICATION.

1. Using the Institutional Mission to Empower Performance.

2. Setting Precedents Carefully.

3. Sharing Decision-Making Criteria to Inform Requests.

4. Establishing Your Leadership Credibility.

5. Building Relationships.

PART II: DEVELOPING A FAIR AND EFFECTIVE LEADERSHIP COMMUNICATION STYLE.

6. Managing Interpersonal Conflict.

7. Managing the Search Process.

8. Managing Performance Counseling.

9. Managing Faculty Morale, Changing Duties, and Shrinking Resources.

10. Managing Up and Out.

PART III: USING LEADERSHIP COMMUNICATION TO MANAGE ESPECIALLY DIFFICULT PEOPLE.

11. Managing Personal Agendas.

12. Containing the Pot Stirrer/Troublemaker.

13. Working With the Prima Donna/Drama Queen.

14. Managing the Confrontation Junkie.

15. Engaging the Passive and Indifferent Soul.

Annotated Bibliography.

Index.