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Content by:
   Allison Rossett
Developed by:
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   Kendra Sheldon

About the book Chapter 1 Tables
Foreword Chapter 5 References


Resources for Performance Analysis

Argyris, C. (1990). Overcoming organizational defenses. Needham Heights, MA: Allyn & Bacon.

Argyris, C. (1993). Knowledge for action: A guide to overcoming barriers to organizational change. San Francisco: Jossey-Bass.

Bailey-Hughes, B. (1997, May 14). Implementing survey results [13 paragraphs]. [On-line]. Available: FTP://ftp.cac.psu.edu/pub/people/cxl18/summary/Implementing

Bandura, A. (1977). Self-efficacy: Toward a unifying theory of behavioral change. Psychological Review, 84, 191-215.

Benjamin, S. (1989). A closer look at needs analysis and needs assessment: Whatever happened to the systems approach? Performance and Instruction, 28(9), 12-16. 

Bolman, L. G., & Deal, T. E. (1991). Reframing organizations: Artistry, choice, and leadership. San Francisco: Jossey-Bass. 

Bridges, W. (1991). Managing transitions. Reading, MA: Addison-Wesley. 

Brynjolfsson, E., & Hitt, L. (1996, September 9). The customer counts. Information Week, 596, 48-54. 

Carlisle, K. (1986). Job and task analysis. Englewood Cliffs, NJ: Educational Technology Publications. 

Connor, D. R. (1993). Managing at the speed of change. New York: Villard Books. 

Data mining and statistics: Gain a competitive advantage. (1997). [On-line]. Available: http://www.spss.com/cool/papers/gain.html 

Davenport, T. H., & Prusak, L. (1998). Working knowledge: How organizations manage what they know. Boston: Harvard Business School Press. 

Dean, P. (1996). Editorial: From where come performances in performance technology? Performance Improvement Quarterly, 9(2), 1-2. 

Dean, P. J., & Ripley, D. E. (eds.). (1998). Performance improvement pathfinders: Models for organizational learning systems. Washington, D.C.: ISPI. 

Dennen, V. P., & Branch, R. C. (1995). Considerations for designing instructional virtual environments. (ERIC Document Reproduction Service No. ED 391 489) 

Evans, P. B., & Wurster, T. S. (1997, September-October). Strategy and the new economics of information. Harvard Business Review, 75(5), 71-82. 

Fielding, N. (1994, September). Getting into computer-aided qualitative data analysis data. ESRC Data Archive Bulletin [On-line], 57. Available: http://kennedy.soc.surrey.ac.uk/caqdas/getting.htm. 

Fulop, M., Loop-Bartick, K., & Rossett, A. (1997, July). Using the World Wide Web to conduct a needs assessment. Performance Improvement, 36(6), 22-27. 

Gilbert, T. (1978). Human competence: Engineering worthy performance. New York: McGraw-Hill. 

Gustafson, K. L., & Branch, R. M. (1997). Survey of instructional development models (3rd ed.). Syracuse, NY: ERIC Clearinghouse of Information and Technology. 

Hamel, G., & Prahalad, C. K. (1994). Competing for the future. Cambridge, MA: Harvard Business School Press. 

Hamilton, E. (1993). The greek way. New York: Norton. 

Hammer, M., & Champy, C. (1993). Reengineering the corporation. New York: HarperCollins. 

Harless, J. H. (1975). An ounce of analysis is worth a pound of objectives. Newnan, GA: Harless Performance Guild. 

Harrison, M. I. (1987). Diagnosing organizations. Thousand Oaks, CA: Sage. 

Hart, I. (1997). ITFORUM PAPER MARCH. In Instructional Technology Research [On-line]. Available: http://www.hbg.psu.edu/bsed/intro/docs/qual/index.html 

Hatcher, T., & Ward, S. E. (1997). Framing: A method to improve performance analyses. Performance Improvement Quarterly, 10(3), 84-103. 

Hertzberg, H. (1998, January 5). The narcissus survey. New Yorker, 27-29. 

Jonassen, D. H. (1991). Objectivism vs. constructivism: Do we need a new philosophical paradigm? Educational Technology Research and Development, 39, 5-14. 

Jonassen, D. H. (Ed.). (1996). Handbook of research for educational communications and technology. Old Tappan, NJ: MacMillan. 

Juran, J. M. (1986, May). The quality trilogy. Quality Progress, 19-24. 

Kelle, U. (Ed.). (1995). Computer-aided qualitative data analysis. Thousand Oaks, CA: Sage. 

Keller, J. M. (1983). Motivational design of instruction. In C. M. Reigeluth (Ed.), Instructional design theories and models: An overview of their current status. Hillsdale, NJ: Erlbaum, 335-382. 

Kittleson, M. J. (1995). An assessment of the response rate via the postal service and e-mail. Journal of Health Values, 18, 27-29. 

Kotler, P., & Andreasen, A. (1987). Strategic marketing for non-profit organizations (3rd ed.). Engelwood Cliffs, NJ: Prentice Hall. 

Lewis, T., & Bjorkquist, D. C. (1992). Needs assessmentóa critical reappraisal. Performance Improvement Quarterly, 5(4), 33-53. 

Life, love, power, self-image and cars: The official car talk survey results: Introduction. (1997). [On-line]. Available: http://www.cartalk.com/Survey/index.html 

Mager, R. M. (1970). Goal analysis. Belmont, CA: Pitman Learning. 

Mager, R. M. (1984). Measuring instructional intent. Belmont, CA: Pitman Learning. 

Mager, R. M., & Pipe, P. (1984). Analyzing performance problems. Belmont, CA: Pitman Learning. 

Mehta, R., & Sivadas, E. (1995). Comparing response rates and response content in mail versus electronic mail surveys. Journal of the Market Research Society, 37, 429-439. 

Merriam, S. B. (1998). Qualitative research and case study applications in education. San Francisco: Jossey-Bass. 

Miles, M., & Huberman, A. M. (1984). Qualitative data analysis. Thousand Oaks, CA: Sage. 

Patton, M. Q. (1987). How to use qualitative methods in evaluation. Thousand Oaks, CA: Sage. 

PictureTel Corporation. (1996). Application story: 3M [On-line]. Available: http://www.pictel.com/apps/applications/3M.html. 

Pihlman, M. (1997). Desktop videoconferencing challenge. New Media [On-line]. Available: http://www.newmedia.com/NewMedia/95/11/td/vidconf/Desktop_Videoconferencing.html 

Rapaport, R. (1996, April-May). The network is the company. Fast Company, 2, 116-121. 

Richey, R. C. (1986). The theoretical and conceptual bases of instructional design. London: Kogan Page. 

Robinson, D. G., & Robinson, J. C. (1995). Performance consulting. San Francisco: Berrett-Koehler. 

Rodgers, E. M. (1983). Diffusion of innovations (3rd ed.). New York: Free Press. 

Rodriguez, S. R. (1988). Needs assessment and analysis: Tools for change. Journal of Instructional Development, 11(1), 23-28. 

Rosenberg, M. J. (1990, February). Performance technology working the system. Training, 27(2), 42-48. 

Rossett, A. (1987). Training needs assessment. Englewood Cliffs, NJ: Educational Technology Publications.(800) 952-BOOK 

Rossett, A. (1990, March). Overcoming obstacles to needs assessment. Training, 27(3), 36-41. 

Rossett, A. (1996, March). Training and organizational development: Siblings separated at birth. Training, 33(4), 53-59. 

Rossett, A. (1997, July). That was a great class, but . . . Training and Development, 51(7), 18-24. 

Rossett, A., & Barnett, J. (1996, December). Designing under the influence: Instructional design for multimedia training. Training, 33(12), 33-43. 

Rossett, A.,& Czech, C. (1996). They really wanna but . . . The aftermath of professional preparation in performance technology. Performance Improvement Quarterly, 8(4), 114-132. 

Rossett, A., & Downes-Gautier, J. H. (1991). Handbook of job aids. San Francisco: Jossey-Bass. 

Rummler, G. A. (1986). Organization redesign. In National Society for Performance and Instruction, Introduction to Performance Technology. Washington, DC: National Society for Performance and Instruction.Rummler, G. A., & Brache, A. P. (1990). Improving performance: How to manage the white space on the organization chart. San Francisco: Jossey-Bass.

Schein, E. H. (1992). Organizational culture and leadership (2nd ed.). San Francisco: Jossey-Bass. 

Seels, B., & Glasgow, Z. (1998). Making instructional design decisions. Columbus, OH: Merrill. 

Senge, P. M. (1990). The fifth discipline: The art and practice of the learning organization. New York: Doubleday. 

Sleezer, C. M. (1993). Training needs assessment at work: A dynamic process. Human Resource Development Quarterly, 4(3), 247-264. 

Sherman, R., & Webb, R. (1988). Qualitative research in education. London: Falmer. 

Stewart, T. A. (1997). Intellectual capital: The new wealth of organizations. New York: Doubleday. 

Stolovitch, H. D., & Keeps, E. J. (Eds.). (1992). Handbook for human performance technology: A comprehensive guide for analyzing and solving performance problems in organizations. San Francisco: Jossey-Bass. 

Strauss, A., & Corbin, J. (1990). Basics of qualitative research. Thousand Oaks, CA: Sage. 

Strauss, A., Schatzman, L., Bucher, R., and Sabshin, M. (1981). Psychiatric ideologies and institutions. New Brunswick, NJ: Transaction. 

Strayer, J., & Rossett, A. (1994). Coaching sales performance: A case study. Performance Improvement Quarterly, 7(4), 39-53. 

Swanson, R. A. (1994). Analysis for improving performance: Tools for diagnosing organizations and documenting workplace expertise. San Francisco: Berrett-Koehler.

Swenson, R. A., & Rinderer, M. J. (1992). The training and development strategic plan workbook. Englewood Cliffs, NJ: Prentice Hall.

Thach, L. (1995). Using electronic mail to conduct survey research. Educational Technology, 35, 27-31.

This year's top IT users. (1996, September 9). Information Week, 596, 60-69.

Welcome. (1997). [On-line]. Available: http://cac.psu.edu/~cxl18/trdev-l/welcome.html

Wildstrom, S. (1997, June 2). Desktop video: No longer a toy. Business Week, 22, n3529.

Witkin, R., & Altschuld, J. W. (1995). Planning and conducting needs assessments: A practical guide. Thousand Oaks, CA: Sage.

Zemke, R. (1998, March). How to do a needs assessment when you think you don't have time. Training, 35(3), 38-44.

Zemke, R., & Kramlinger, T. (1982). Figuring things out: A trainer's guide to needs and task analysis. Reading, MA: Addison-Wesley.

 

           
     
   

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