Resources for Performance Analysis
Argyris, C. (1990). Overcoming organizational defenses.
Needham Heights, MA: Allyn & Bacon.
Argyris, C. (1993). Knowledge for action: A guide to overcoming
barriers to organizational change. San Francisco:
Jossey-Bass.
Bailey-Hughes, B. (1997, May 14). Implementing survey
results [13 paragraphs]. [On-line]. Available:
FTP://ftp.cac.psu.edu/pub/people/cxl18/summary/Implementing
Bandura, A. (1977). Self-efficacy: Toward a unifying theory of
behavioral change. Psychological Review, 84, 191-215.
Benjamin, S. (1989). A closer look at needs analysis and needs
assessment: Whatever happened to the systems approach? Performance
and Instruction, 28(9), 12-16.
Bolman, L. G., & Deal, T. E. (1991). Reframing
organizations: Artistry, choice, and leadership. San Francisco:
Jossey-Bass.
Bridges, W. (1991). Managing transitions. Reading, MA:
Addison-Wesley.
Brynjolfsson, E., & Hitt, L. (1996, September 9). The customer
counts. Information Week, 596, 48-54.
Carlisle, K. (1986). Job and task analysis. Englewood
Cliffs, NJ: Educational Technology Publications.
Connor, D. R. (1993). Managing at the speed of change. New
York: Villard Books.
Data mining and statistics: Gain a competitive advantage.
(1997). [On-line]. Available:
http://www.spss.com/cool/papers/gain.html
Davenport, T. H., & Prusak, L. (1998). Working knowledge:
How organizations manage what they know. Boston: Harvard Business
School Press.
Dean, P. (1996). Editorial: From where come performances in
performance technology? Performance Improvement Quarterly,
9(2), 1-2.
Dean, P. J., & Ripley, D. E. (eds.). (1998). Performance
improvement pathfinders: Models for organizational learning
systems. Washington, D.C.: ISPI.
Dennen, V. P., & Branch, R. C. (1995). Considerations for
designing instructional virtual environments. (ERIC Document
Reproduction Service No. ED 391 489)
Evans, P. B., & Wurster, T. S. (1997, September-October).
Strategy and the new economics of information. Harvard Business
Review, 75(5), 71-82.
Fielding, N. (1994, September). Getting into computer-aided
qualitative data analysis data. ESRC Data Archive Bulletin
[On-line], 57. Available:
http://kennedy.soc.surrey.ac.uk/caqdas/getting.htm.
Fulop, M., Loop-Bartick, K., & Rossett, A. (1997, July). Using
the World Wide Web to conduct a needs assessment. Performance
Improvement, 36(6), 22-27.
Gilbert, T. (1978). Human competence: Engineering worthy
performance. New York: McGraw-Hill.
Gustafson, K. L., & Branch, R. M. (1997). Survey of
instructional development models (3rd ed.). Syracuse, NY: ERIC
Clearinghouse of Information and Technology.
Hamel, G., & Prahalad, C. K. (1994). Competing for the
future. Cambridge, MA: Harvard Business School Press.
Hamilton, E. (1993). The greek way. New York:
Norton.
Hammer, M., & Champy, C. (1993). Reengineering the
corporation. New York: HarperCollins.
Harless, J. H. (1975). An ounce of analysis is worth a pound of
objectives. Newnan, GA: Harless Performance Guild.
Harrison, M. I. (1987). Diagnosing organizations. Thousand
Oaks, CA: Sage.
Hart, I. (1997). ITFORUM PAPER MARCH. In Instructional
Technology Research [On-line]. Available:
http://www.hbg.psu.edu/bsed/intro/docs/qual/index.html
Hatcher, T., & Ward, S. E. (1997). Framing: A method to
improve performance analyses. Performance Improvement Quarterly,
10(3), 84-103.
Hertzberg, H. (1998, January 5). The narcissus survey. New
Yorker, 27-29.
Jonassen, D. H. (1991). Objectivism vs. constructivism: Do we need
a new philosophical paradigm? Educational Technology Research and
Development, 39, 5-14.
Jonassen, D. H. (Ed.). (1996). Handbook of research for
educational communications and technology. Old Tappan, NJ:
MacMillan.
Juran, J. M. (1986, May). The quality trilogy. Quality
Progress, 19-24.
Kelle, U. (Ed.). (1995). Computer-aided qualitative data
analysis. Thousand Oaks, CA: Sage.
Keller, J. M. (1983). Motivational design of instruction. In C. M.
Reigeluth (Ed.), Instructional design theories and models: An
overview of their current status. Hillsdale, NJ: Erlbaum,
335-382.
Kittleson, M. J. (1995). An assessment of the response rate via
the postal service and e-mail. Journal of Health Values, 18,
27-29.
Kotler, P., & Andreasen, A. (1987). Strategic marketing for
non-profit organizations (3rd ed.). Engelwood Cliffs, NJ:
Prentice Hall.
Lewis, T., & Bjorkquist, D. C. (1992). Needs
assessmentóa critical reappraisal. Performance Improvement
Quarterly, 5(4), 33-53.
Life, love, power, self-image and cars: The official car talk
survey results: Introduction. (1997). [On-line].
Available: http://www.cartalk.com/Survey/index.html
Mager, R. M. (1970). Goal analysis. Belmont, CA: Pitman
Learning.
Mager, R. M. (1984). Measuring instructional intent.
Belmont, CA: Pitman Learning.
Mager, R. M., & Pipe, P. (1984). Analyzing performance
problems. Belmont, CA: Pitman Learning.
Mehta, R., & Sivadas, E. (1995). Comparing response rates and
response content in mail versus electronic mail surveys. Journal
of the Market Research Society, 37, 429-439.
Merriam, S. B. (1998). Qualitative research and case study
applications in education. San Francisco: Jossey-Bass.
Miles, M., & Huberman, A. M. (1984). Qualitative data
analysis. Thousand Oaks, CA: Sage.
Patton, M. Q. (1987). How to use qualitative methods in
evaluation. Thousand Oaks, CA: Sage.
PictureTel Corporation. (1996). Application story: 3M
[On-line]. Available:
http://www.pictel.com/apps/applications/3M.html.
Pihlman, M. (1997). Desktop videoconferencing challenge. New
Media [On-line]. Available:
http://www.newmedia.com/NewMedia/95/11/td/vidconf/Desktop_Videoconferencing.html
Rapaport, R. (1996, April-May). The network is the company.
Fast Company, 2, 116-121.
Richey, R. C. (1986). The theoretical and conceptual bases of
instructional design. London: Kogan Page.
Robinson, D. G., & Robinson, J. C. (1995). Performance
consulting. San Francisco: Berrett-Koehler.
Rodgers, E. M. (1983). Diffusion of innovations (3rd ed.).
New York: Free Press.
Rodriguez, S. R. (1988). Needs assessment and analysis: Tools for
change. Journal of Instructional Development, 11(1),
23-28.
Rosenberg, M. J. (1990, February). Performance technology working
the system. Training, 27(2), 42-48.
Rossett, A. (1987). Training needs assessment. Englewood
Cliffs, NJ: Educational Technology Publications.(800) 952-BOOK
Rossett, A. (1990, March). Overcoming obstacles to needs
assessment. Training, 27(3), 36-41.
Rossett, A. (1996, March). Training and organizational
development: Siblings separated at birth. Training, 33(4),
53-59.
Rossett, A. (1997, July). That was a great class, but . . .
Training and Development, 51(7), 18-24.
Rossett, A., & Barnett, J. (1996, December). Designing under
the influence: Instructional design for multimedia training.
Training, 33(12), 33-43.
Rossett, A.,& Czech, C. (1996). They really wanna but . . .
The aftermath of professional preparation in performance technology.
Performance Improvement Quarterly, 8(4),
114-132.
Rossett, A., & Downes-Gautier, J. H. (1991). Handbook of
job aids. San Francisco: Jossey-Bass.
Rummler, G. A. (1986). Organization redesign. In National Society
for Performance and Instruction, Introduction to Performance
Technology. Washington, DC: National Society for Performance and
Instruction.Rummler, G. A., & Brache, A. P. (1990). Improving
performance: How to manage the white space on the organization
chart. San Francisco: Jossey-Bass.
Schein, E. H. (1992). Organizational culture and leadership
(2nd ed.). San Francisco: Jossey-Bass.
Seels, B., & Glasgow, Z. (1998). Making instructional
design decisions. Columbus, OH: Merrill.
Senge, P. M. (1990). The fifth discipline: The art and practice
of the learning organization. New York: Doubleday.
Sleezer, C. M. (1993). Training needs assessment at work: A
dynamic process. Human Resource Development Quarterly, 4(3),
247-264.
Sherman, R., & Webb, R. (1988). Qualitative research in
education. London: Falmer.
Stewart, T. A. (1997). Intellectual capital: The new wealth
of organizations. New York: Doubleday.
Stolovitch, H. D., & Keeps, E. J. (Eds.). (1992). Handbook
for human performance technology: A comprehensive guide for analyzing
and solving performance problems in organizations. San Francisco:
Jossey-Bass.
Strauss, A., & Corbin, J. (1990). Basics of qualitative
research. Thousand Oaks, CA: Sage.
Strauss, A., Schatzman, L., Bucher, R., and Sabshin, M. (1981).
Psychiatric ideologies and institutions. New Brunswick, NJ:
Transaction.
Strayer, J., & Rossett, A. (1994). Coaching sales performance:
A case study. Performance Improvement Quarterly, 7(4),
39-53.
Swanson, R. A. (1994). Analysis for improving performance:
Tools for diagnosing organizations and documenting workplace
expertise. San Francisco: Berrett-Koehler.
Swenson, R. A., & Rinderer, M. J. (1992). The training and
development strategic plan workbook. Englewood Cliffs, NJ:
Prentice Hall.
Thach, L. (1995). Using electronic mail to conduct survey
research. Educational Technology, 35, 27-31.
This year's top IT users. (1996, September 9). Information
Week, 596, 60-69.
Welcome. (1997). [On-line]. Available:
http://cac.psu.edu/~cxl18/trdev-l/welcome.html
Wildstrom, S. (1997, June 2). Desktop video: No longer a toy.
Business Week, 22, n3529.
Witkin, R., & Altschuld, J. W. (1995). Planning and
conducting needs assessments: A practical guide. Thousand
Oaks, CA: Sage.
Zemke, R. (1998, March). How to do a needs assessment when you
think you don't have time. Training, 35(3), 38-44.
Zemke, R., & Kramlinger, T. (1982). Figuring things out: A
trainer's guide to needs and task analysis. Reading, MA:
Addison-Wesley.
|