Content by:
   Allison Rossett
Developed by:
   Chris Haddock
   Kendra Sheldon

Responding to Customers, Experts and Personnel

Because analysis consumes time and resources, some will doubt the need for it. Skeptical customers, disinterested personnel and resistant experts are not unusual during performance analysis. Sharpen your skills by selecting one of the statements below and composing a response. When you are done, find out what Allison Rossett would do and why.

Responding to Customers, Experts and Personnel "No time for analysis. This is critical." "I know what I need and it's not an analysis." "We did it before and I don't..." "Whatever. If the powers-that-be want...." "Who put me on the interview list?" "Who are you? How is a non-engineer..." "We have a very particular way of handling this..." "Hippocampal atrophy . That's how I see it..."